Welcome to Syokwave (powered by Rokerama). By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before making any purchase or using our services.
1. General
Syokwave operates as an online store offering rock, metal, and related merchandise. By using our website, you confirm that you are at least 18 years old or have parental/guardian permission.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website represents your acceptance of any changes.
2. Products & Availability
We strive to display accurate information, including designs, colours, and sizes.
Product availability may change without notice.
Some items are limited edition or exclusive and may not be restocked.
Images shown are for illustration purposes; actual product colours may vary due to screen settings.
3. Pricing
All prices listed are in Malaysian Ringgit (MYR) unless otherwise stated.
Prices may change at any time.
Promotional prices are valid only during the specified period.
4. Orders
Placing an order means you confirm that all information provided is accurate (name, address, contact details).
Once an order is placed, it cannot be modified or cancelled unless clearly stated.
We reserve the right to refuse any order suspected of fraudulent activity.
5. Payment
We accept the payment methods listed on our website (e.g., online banking, FPX, e-wallets, etc.).
Your order will only be processed once payment is successfully received.
6. Shipping & Delivery
We ship to Malaysia and selected international destinations.
Shipping fees are displayed at checkout.
Estimated delivery times are provided but not guaranteed.
Delays caused by courier services, customs, or unforeseen issues are beyond our control.
Customers are responsible for providing the correct delivery address.
7. Returns & Exchanges
We accept returns or exchanges ONLY for defective or wrong items received.
Claims must be made within 3 days of receiving the item.
Items must be unused, unwashed, and in original condition.
We do not accept returns due to size issues or change of mind.
Shipping costs for returns/exchanges are the customer’s responsibility unless the error was ours.
8. Intellectual Property
All content on Syokwave (text, images, designs, logos, branding, and product descriptions) is owned by or licensed to Rokerama/Syokwave. Unauthorized use, reproduction, or distribution is prohibited.
9. User Conduct
Users agree NOT to:
misuse the website,
engage in fraudulent activity,
attempt to hack or disrupt the site,
use our content without permission.
Violation of these rules may result in legal action.
10. Disclaimer
All products are sold "as is."
We are not liable for any indirect or consequential damages.
While we strive for accuracy, we do not guarantee that all information on the website is error-free.
11. Privacy Policy
By using our website, you agree that we may collect and use your information as described in our Privacy Policy (available separately).
12. Contact Information
For inquiries, issues, or support:Email: (Insert your official email)Social Media: (Insert your social accounts)
By using Syokwave, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
By email: [email protected]
By visiting this page on our website: www.syokwave.com
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
If you have any questions about this Privacy Policy, You can contact us:
By phone number: 093622054
